Privacy Policy - Toilefy Australia

About Policy
 

Toilefy Pty Ltd ("Toilefy", "we", "us", "our") is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our website, product sales, and installer marketplace services.
 

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy is written to comply with those obligations.

By using our website or services, you consent to the collection and use of your personal information as described in this policy.
 

Information We Collect
 

The types of personal information we may collect include:

Category Examples

Identity information - Full name, date of birth

Contact information - Email address, phone number, delivery and billing address

Transaction information - Order history, products purchased, payment method type (not full card numbers)

Installation service information - Property address, preferred appointment times, job notes provided by you

Account information - Username, encrypted password, account preferences

Communications Inquiries, support messages, reviews, and feedback you submit

Technical information - IP address, browser type, device identifiers, pages visited, session data
 

We do not collect sensitive information (such as health information or government identifiers) unless it is reasonably necessary and you have consented.
 

How We Collect Your Information
 

We collect personal information in the following ways:

• Directly from you — when you create an account, place an order, book an installation, contact us, or submit a review.

• Automatically — through cookies, web beacons, and analytics tools when you browse our website.

• From third parties — such as payment processors (who confirm transaction details), or from installers when they provide feedback about a completed job.
   

Where it is reasonably practicable, we will collect information directly from you. If we collect information about you from a third party, we will take reasonable steps to notify you.
 

Why We Collect Your Information
 

We collect and use personal information for the following purposes:

• Processing and fulfilling product orders, including shipping and delivery.

• Facilitating bookings between you and licensed installation professionals.

• Managing your account and providing customer support.

• Sending order confirmations, service updates, and appointment reminders.

• Sending marketing communications where you have opted in (you may opt out at any time).

• Improving our website, products, and services through analytics.

• Complying with legal obligations, including tax and consumer law requirements.

• Preventing fraud and maintaining the security of our platform.
   

We will not use your personal information for any purpose that is not listed above or otherwise disclosed to you, without first obtaining your consent.
 

Disclosure To Third Parties
 

We may disclose your personal information to the following categories of third parties:

• Payment processors — to securely process your payments (e.g. Stripe, PayPal). These providers operate under their own privacy policies and applicable financial regulations.

• Delivery and logistics providers — to fulfill and ship your product orders.

• Licensed installers — see Section 6 below for details specific to our installer marketplace.

• IT and hosting providers — who support the operation of our website and systems.

• Marketing platforms — only where you have consented to marketing communications.

• Legal and regulatory authorities — where required by law, court order, or regulatory obligation.
   

We do not sell your personal information to third parties. We do not share it for commercial purposes unrelated to your use of our services.
 

Installer Marketplace & Data Sharing
 

When you book an installation through Toilefy, we will share relevant personal information with the assigned licensed professional to enable them to carry out the job. This includes:
 

• Your name and contact phone number or email address.

• Your property address and any relevant access or job notes you have provided.

• Your preferred appointment date and time.
   

Installers connected through Toilefy are independent contractors. They are required to handle your personal information lawfully and in accordance with applicable privacy obligations. Toilefy is not responsible for the privacy practices of independent installers beyond the information we directly share with them.
 

We share only the minimum information necessary to facilitate your installation booking. Installers are not given access to your payment details or full account history.
 

Cookies & Website Tracking
 

Our website uses cookies and similar tracking technologies to improve your browsing experience and gather analytics. The types of cookies we use include:
 

• Essential cookies — required for the website to function, including maintaining your session and shopping cart.

• Analytics cookies — to understand how visitors interact with our site (e.g. Google Analytics). Data collected is aggregated and anonymized where possible.

• Marketing cookies — only used if you have consented, to deliver relevant advertisements on third-party platforms.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our website. For more detail, refer to our Cookie Notice available on our website.
 

Data Storage & Security
 

Your personal information is stored on secure servers located in Australia or with cloud service providers operating under appropriate data protection standards.
 

We take reasonable technical and organizational steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
 

• Encrypted data transmission (SSL/TLS) across our website.

• Access controls limiting staff access to personal data on a need-to-know basis.

• Regular security assessments of our systems and third-party providers.
   

We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law. When information is no longer needed, it is securely deleted or de-identified.
 

Overseas Disclosure
 

Some of our third-party service providers (such as cloud hosting or analytics platforms) may process or store data outside of Australia. Where this occurs, we take reasonable steps to ensure those providers are subject to privacy obligations comparable to the Australian Privacy Principles, either through contractual arrangements or applicable international frameworks. By using our services, you consent to the possibility of your information being processed overseas in these circumstances. We will not send your information overseas in a manner inconsistent with the APPs.
 

Your Rights & Access
 

Under the Australian Privacy Act, you have the right to:
 

• Access — request a copy of the personal information we hold about you.

• Correction — ask us to correct personal information that is inaccurate, out of date, or incomplete.

• Opt out of marketing — unsubscribe from marketing communications at any time via the unsubscribe link in any email, or by contacting us directly.

• Complaints — lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.
   

To exercise any of these rights, contact us at info@toilefy.com.au. We will respond within 30 days. In some circumstances, we may be unable to provide access to certain information (for example, where it would reveal information about another person, or where a legal exception applies) — we will explain any such refusal in writing.

Complaints
 

If you have a concern or complaint about how Toilefy has handled your personal information, please contact us in the first instance:

Privacy inquiries — Toilefy Group PTY  LTD
Email: info@toilefy.com.au

We aim to acknowledge your complaint within 5 business days and resolve it within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
 

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
GPO Box 5218, Sydney NSW 2001

Changes To This Policy
 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.